Terms and conditions
Welcome to our website ! Please read the general conditions of sale carefully before placing an order.
SA La Carpe de Bernissart is registered in the commercial register under number BE0480.769.513.
His postal address is 133 Bernissart lac, 7320 Bernissart, Belgium and his email address is bernissartlac@gmail.com
The purpose of these general conditions of sale is to define the rights and obligations of the parties in the context of the online sale of goods offered by SA la carpe de Bernissart and BELGIUM TRACKERS BAITS to the consumer.
1. Orders
Any order taken for a product appearing in the site's online store www.bernissartlac.be Or www.belgiumtrackersbaits.be assumes consultation and prior acceptance of these general conditions of sale.
Clicking to validate the order implies full acceptance of these terms.
This click has the value of a “digital signature”
The contractual information will be confirmed by e-mail to the address indicated by the consumer on the order form.
2. Price and Payment
All prices are displayed including VAT and only payment will validate your order. Full payment must be made for the items to be sent and 50 % non-refundable of the price to validate the reservation of your fishing location.
3. Proof of the transaction
The computerized registers, kept in the computer systems of the company SA la carpe de Bernissart under reasonable security conditions, are considered as proof of communications of orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
4. Delivery method
The products are delivered to the address indicated by the consumer on the order form and only to the geographical areas that we serve. All products leave our premises in perfect condition.
The customer must notify the carrier (or the postman) of the slightest trace of impact (holes, crush marks, etc.) on the package, and if necessary, refuse the package.
A new identical product will then be returned to you free of charge.
The exchange of any product declared subsequently damaged during transport, without any reservation having been expressed upon receipt of the package, cannot be covered. As with any shipment, it is possible to experience a delay or the product to be lost.
In such a case, we contract the carrier to start an investigation.
Every effort is made, for as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical package at his own expense.
We decline all responsibility for the extension of delivery times caused by the carrier, particularly in the event of loss of products, bad weather or strikes.
4.1 Delivery problem caused by the carrier
Any anomaly concerning delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of a ''handwritten reservation'', accompanied by the customer's signature.
The consumer must at the same time confirm this anomaly by sending the carrier within two working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints.
The consumer must send a copy of this letter to SA la carpe de Bernissart 133 Bernissart lac, 7320 Bernissart, Belgium.
Without this fact, we do not proceed to any trade.
4.2 Delivery errors
The consumer must make to SA la carpe de Bernissart, on the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-conformity of the products in kind or in quality compared to the indications appearing on the order form.
Beyond this period, any complaint will be rejected.
This complaint may be made to SA carpe de Bernissart at SA carpe de Bernissart, 133 Bernissart lac, 7320 Bernissart Belgium.
Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release La Carpe de Bernissart from any liability towards the consumer.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to SA la Carpe de Bernissart in its entirety and in its original packaging in impeccable condition to SA la carpe de Bernissart, 133 Bernissart lac, 7320 Bernissart, Belgium.
To be accepted, any return must be reported and have the prior agreement of SA la carpe de Bernissart, which in the event of agreement will reship the package to the correct address.
5 Right of withdrawal
Concerning reservations for fishing locations, no right of withdrawal is possible.
The right of withdrawal only applies to orders sent and only to individuals. In accordance with articles L. 120-20, the consumer has a period of seven (7) calendar days to return, at his own expense, products that do not suit him. This period runs from the day of receipt of the consumer's order.
Any returns may be reported in advance to the customer service of SA la carpe de Bernissart.
The product must be returned to SA la carpe de Bernissart, 133 Bernissart lac, 7320 Bernissart, Belgium.
The products must not have been unsealed, so that the consumer can benefit from the right of withdrawal.
Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be taken back.
Any product which has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged.
This right of withdrawal is exercised without penalty, with the exception of shipping and return costs.
In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, the reshipment will be at the consumer's expense.
In the event of exercising the right of withdrawal, SA la carpe de Bernissart will make every effort to reimburse the consumer within thirty days.
6 Rights of use
The use of the brands present on the site is strictly prohibited.
7 Force majeure
Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event of force majeure.
Any irresistible fact or circumstance, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as a case of force majeure.
The party affected by such circumstances will notify the other within ten business days of becoming aware of them.
The two parties will then come together, within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued.
If the force majeure lasts longer than one month, these general conditions may be terminated by the injured party.
Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those which are usually retained by the jurisprudence of the Belgian courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
8 Partial non-validation
If one or more stipulations of these general conditions are held to be non-validated or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.
9 Non-waiver
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in the framework of these general conditions of sale cannot be interpreted for the future as a claim to the obligation in question.
10 Applicable law
These general conditions are subject to Belgian law. This is the case for substantive rules as well as for formal rules.
In the event of a dispute or complaint, the consumer will first contact SA la carpe de Bernissart to obtain an amicable solution.
11 Protection of personal data
All the data you entrust to us is in order to be able to process your orders. Under law no. 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have a right of rectification, consultation, modification and deletion with SA la carpe de Bernissart. data that you have communicated to us.
This right can also be exercised online.
12 Disputes
Any order placed through the intermediary on www.bernissartlac.be or www.belgiumtrackersbaits.com implies the customer's acceptance, without any restriction, of the general conditions of sale of SA la carpe de Bernissart and BELGIUM TRACKERS BAITS.
In the event of sale to a legal entity, any dispute relating to the sale (price, general terms and conditions, products, etc.) will be subject to Belgian law before the Commercial Court of the head office of BELGIUM TRACKERS BAITS.
13. Contact
For any questions or concerns regarding our terms and conditions, please contact us at the following address: bernissartlac@gmail.com
Thank you for trusting our service!
